Melbourne – Miami

Turning your database into opportunities.

An onshore, local contact centre that manages your database and brings AI into your business. Every call is written back into your CRM.

Book a 15-minute call How it works

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What we do

People on the phones and the automation that runs beside them. Two teams, one floor. Keep scrolling to see what each one covers.

01 · Call centre

Call Centre

Direct employees on one floor in South Yarra, calling in your name and writing every outcome back to your CRM.

See the call centre

02 · AI and data

AI Services

The systems around the callers: bots for after hours, reporting you can trust, and a CRM clean enough to build on.

See AI and data

01 / 05 · Call centre

Rapid

We set the appointments, and our speed-to-lead service calls every new lead within ten minutes, qualifies them to your criteria and books them into your calendar.

Every new lead called within ten minutes
Qualified to your criteria
Booked into your calendar
Speed-to-lead, in your name

See the call centre See AI and data

Industries we work in

Any business that generates more enquiries than its team can call back. We started in real estate and now run campaigns across these sectors.

Real estate

Appraisal booking, past enquiries, buyer follow-up and database reactivation for agencies and franchises.
Property

New-project enquiry follow-up, display-suite bookings and purchaser nurture through to settlement.
Finance and insurance

Lead qualification, pre-approval follow-up and renewal calls across the loan and policy book.
Professional services

Accountants, lawyers and consultants: enquiry booking, proposal follow-up and client check-ins.
Software and SaaS

Inbound demo booking, trial follow-up and churn-risk calls for Australian and US teams.
Education and training

Course enquiry follow-up, enrolment conversion and re-engagement of past applicants.

A campaign for wherever the lead is

Most clients start with new lead booking. The rest work the records already in your CRM, from first enquiry to customers who went quiet.

1
Just enquired

New lead booking
- Website and social enquiries
- Inbound calls and reception
- Booked into your calendar and CRM
- Real estate: appraisal requests, open-home registrations
2
Warm but not ready

Nurture
- Past enquiries
- Past quotes and proposals
- Pipeline check-ins
- Real estate: past appraisals, buyer follow-up
3
Now a customer

Retention
- Customer feedback calls
- Onboarding and check-ins
- Referral asks
- Real estate: anniversary and market-update calls, landlord care
4
Went quiet

Reactivation
- Neglected old data
- Win-back campaigns
- Cold database development
- Real estate: years of untouched appraisals and buyers

15 campaigns across real estate, property, finance and professional services.

Who’s on the phone

Direct employees on one floor in South Yarra. Hired, trained and coached by Meson. Team leaders and QC managers sit beside them and listen live. No contractors, no offshore, no work from home.

South Yarra, Melbourne Miami, Florida

Direct employees

Every caller is on our payroll, on our floor. Nobody is a contractor and nobody dials from home.
Monitored live

Team leaders and QC managers sit in the pod and listen in on live calls every day. Recordings are sampled and scored weekly.
Come and see it

Clients are welcome on site to watch their campaign run. Most who visit say it is the reason they signed.

John Angelopoulos, founder of Meson Agency

John Angelopoulos, founder. A former luxury real estate agent, he started Meson in 2019 to give clients a local team that sounds like their own.

Works inside your CRM

A two-way integration is built during setup. Before we dial, we pull your contacts and history, filter the segment and honour every suppression.

After every conversation the record is updated: notes, tags, deal stage and booked meeting, assigned to the right rep. Your CRM stays the single source of truth.